Listening is the first step we we heard, "I can't see the whole picture!" from out client! She was selling women's clothes from her home and wanted to see a complete history of each of her clients' purchases. We suggested a few new custom fields in her CRM and leveraged the "opportunities" section to capture each purchase. The next time a client visited her showroom she knew exactly which new pieces would fit in their wardrobe!
Our client was a time-crunched CFO who knew he could be getting more from his CRM system. After speaking with the sales team, the CEO, and the CFO, we implemented workflows that automated their sales quotes and created reports that delivered more valuable information. We also automated an approval process for situations where the salesperson wanted to negotiate a better price for the client.
The project at Constant Contact was designing and implementing a Salesforce module to manage the field events. Working with their CRM team, we started from scratch with fields, layouts, and reports. We created the business case, prioritized the features, and managed communications between the field reps and the Salesforce techs. This process kept the project running smoothly and it was completed 2 weeks ahead of schedule!
Database users are the people in your organization who have access to your data. Depending on the size your business and the industry you’re in, the number of users can range from a select few to every employee.
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E-commerce businesses gather a great deal of data during the holidays as online shopping revenues have been increasing for the past 10 years! January brings the end of the shopping frenzy and the beginning of the analysis.
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Accurate data is at the core of every successful business decision. Data analysis exists on many levels in all types of businesses, and if the data isn’t accurate, then neither are the conclusions. So how can you ensure that the reports you receive are based on accurate data?…
